FAQ

How do I receive my purchase?
All products are delivered digitally. After checkout, you’ll receive an instant download link on the Thank You page and in your order confirmation email.

Do I need to wait for shipping?
No. There is no shipping. These are digital products only.

What file type will I receive?
Most products are delivered as a ZIP file that may include PDFs, templates, and toolkits. Some products may include spreadsheets (XLSX).

Can I download on my phone?
Yes. You can download on mobile or desktop. If your phone can’t open ZIP files, download on desktop or use a ZIP/file manager app.

How many times can I download?
Your download link allows multiple attempts in case of connection issues. If you ever get stuck, contact support and we’ll help you regain access.

I didn’t get the email—what should I do?
Check your spam/junk folder first. If it’s not there, contact us with your order number and we’ll assist.

Do you offer refunds?
Because these are instant digital downloads, refunds are generally not available once the files have been delivered. If you have a technical issue or received the wrong file, we’ll fix it.

Can I share/resell the files?
No. Purchases are for personal use only. Redistribution, reselling, or sharing is not allowed.

How do I contact support?
Use the Support or Contact page on our website and include your order number for faster help.